How long will it take for my order to be delivered?

At sokaswim.com, we attach great importance to processing your order as quickly and carefully as possible. Orders received before 23:00 on weekdays are usually processed on the same day.

The estimated delivery time is usually between 6 and 10 working days. This is because our products are shipped directly from our suppliers. By working this way, we are able to offer a wider selection of products while keeping shipping costs low for our customers.

Please note that delivery times may vary slightly during busy periods, holidays, promotional campaigns, or due to delays with the shipping carrier. As soon as your order has been processed and shipped, you will receive the relevant shipping information where available.

Do I have to pay shipping costs?

No, sokaswim.com pays the shipping costs for you. There are no additional shipping costs added to your order at checkout.

We want the ordering process to be as simple and transparent as possible, which is why standard shipping is offered free of charge. The price you see at checkout is the price you pay, without unexpected shipping fees.

How can I return items?

If you have any doubts or are dissatisfied with a product, you can return your order within 30 days, provided it meets the return conditions stated on the website.

Items should be returned in a clean, unused, and original condition where possible. We recommend checking the return instructions carefully before sending your order back, so the return can be processed without unnecessary delays.

Upon receipt and inspection of the returned item, the purchase price will be refunded within 5 days. Depending on your bank or payment provider, it may take a little longer before the amount is visible in your account.

What should I do if I have provided an incorrect delivery address?

It is your responsibility to ensure that the delivery address is entered correctly when placing your order. We always recommend checking your details carefully before completing your purchase.

While we will do our best to process and ship your order quickly, this also means that we have limited options to change an incorrect delivery address once the order has been placed. If you notice that the delivery address is incorrect, please contact us immediately.

The sooner you contact us, the greater the chance that we can still make a correction before the order is shipped. Once an order has already been handed over to the shipping carrier, we may no longer be able to change the address.

Can I change or cancel my order after placing it?

If you want to change or cancel your order, please contact us as soon as possible. We process orders quickly, especially on weekdays, so changes are only possible if the order has not yet been prepared or shipped.

Once your order has already been processed or dispatched, we may not be able to cancel it. In that case, you may still be able to return the item after delivery according to our return policy.

What happens if my package is delayed?

Although most orders are delivered within the estimated delivery window, delays can sometimes occur. This may be caused by customs processing, high shipping volume, holidays, weather conditions, or carrier delays.

If your order is taking longer than expected, please allow a little extra time for the carrier to complete the delivery. If the delay becomes unusual or you have concerns about your package, you can contact our customer service team for assistance.