Article 1 - Identity of the company

sokaswim.com is responsible for the processing of personal data as described in this privacy policy.

For questions about data protection, privacy, or the use of your personal data, you can contact us by email at admin@sokaswim.com.

Article 2 - Use of data

We process personal data that is necessary to provide our services, process orders, deliver products, handle payments, provide customer support, and improve our website.

The personal data we may process includes your name, e-mail address, address details, telephone number, order details, payment information, and other information you provide to us when placing an order or contacting our customer service team.

This information is necessary for the proper execution of the agreement between you and sokaswim.com. Without this information, we may not be able to process your order, ship your products, provide customer service, or handle returns and refunds correctly.

Certain data may be stored for up to 7 years where this is required by law, for example for tax, accounting, or administrative obligations.

In the event of complaints, we process your name, e-mail address, order details, and the content of the complaint in order to find the best possible solution. This data is stored for as long as necessary to resolve the complaint.

We also use analytical services to optimize our website. We have a legitimate interest in analyzing website usage and improving the customer experience. Data may be tracked using Google Analytics in accordance with Google’s applicable retention periods and privacy terms.

When you fill out the contact form, we process your name, e-mail address, telephone number, and any other data provided by you with your consent. This data is stored until your request has been processed and resolved.

Article 3 - Data collection

We obtain personal data directly from you as a customer or website visitor when you provide it to us. This may happen when you place an order, create a customer account, subscribe to updates, contact our customer service team, use our contact form, or otherwise interact with our website.

We may also collect technical and analytical information when you visit our website, such as cookie data, browsing behavior, device information, and pages visited. This helps us improve the website and provide a better shopping experience.

Article 4 - Consumer data rights

The GDPR grants you certain rights regarding the personal data you have provided to us. You may exercise these rights by contacting us at admin@sokaswim.com.

• Access: You can request access to the personal data we hold about you. We may ask you to verify your identity before providing this information.
• Rectification: You can request that incorrect, incomplete, or outdated personal data be corrected or updated.
• Deletion: You can request that your personal data be deleted where we are not legally required to keep it.
• Restriction: You can request that we limit the processing of your personal data in certain situations.
• Objection: You can object to the processing of your data where processing is based on legitimate interest.
• Data portability: You can request to receive your data in a structured, commonly used, and machine-readable format, or request that it is transferred to another provider where technically possible.
• Automated processing: You can object to automated decision-making and request human review where applicable.
• Withdrawal of consent: You can withdraw your consent at any time where processing is based on consent. This may affect certain services offered.

We will review your request as soon as possible and inform you if we are unable to comply with your request due to legal, administrative, or security reasons.

Article 5 - Data transfer

sokaswim.com does not sell your personal data to third parties.

We may share your data with third parties only when this is necessary for business operations, order processing, payment processing, delivery, customer service, website analytics, fraud prevention, legal compliance, or other legitimate business purposes.

Where third-party service providers process personal data on our behalf, we aim to ensure that they handle your data securely and only use it for the agreed purpose.

Article 6 - Cookies

Cookies are small information files that are sent to your browser and stored on your device. sokaswim.com uses functional and analytical cookies.

Functional cookies: These cookies help ensure that the website functions correctly. They may be used for features such as shopping cart functionality, checkout, language preferences, and basic website performance.

Analytical cookies: These cookies help us understand how visitors use our website. We may use Google Analytics to analyze website traffic, pages visited, and general browsing behavior. This allows us to improve our website and customer experience.

You can adjust your browser settings to block or delete cookies. Please note that some parts of the website may not function properly if certain cookies are disabled.

Article 7 - SMS service

We may offer an SMS service for real-time updates about your order. To use this service, you may provide your phone number during checkout.

Standard messaging charges from your mobile carrier may apply. Your phone number will only be used for order-related communication and will not be sold to third parties.

To unsubscribe from SMS communication, you can reply “STOP” to one of our SMS messages or contact our customer service team at admin@sokaswim.com.

Article 8 - Security of personal data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

While we do our best to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to keep your data safe.

Article 9 - Final provisions

sokaswim.com reserves the right to amend this privacy policy at any time. Any changes may be published on this page.

For questions, requests, or complaints about the use of your personal data, please contact us by email at admin@sokaswim.com.