Return period

Customers have the right to return eligible products within 14 days of receiving their order.

If you are not satisfied with your order, have received the wrong product, or if the product is faulty or unsuitable, please contact our customer service team by email at admin@sokaswim.com.

Our customer service team will assist you with the return process and, where applicable, the refund procedure.

Return conditions

Only products in new condition are eligible for return. We reserve the right to refuse returns if the product shows signs of use, damage, washing, wear, or is returned without its original packaging where applicable.

Hygiene restrictions

Please note that, for hygiene reasons, we are unable to accept returns of certain items, including bikinis, lingerie, underwear, swimwear, bras, and socks.

We understand how important it is to find the right fit and style, but the health and safety of our customers is our top priority.

However, if you have received an item that is damaged, faulty, or incorrect, please contact us at admin@sokaswim.com. We will do our best to find a suitable solution.

Return shipping costs

If the return is caused by the customer, the customer is responsible for the return shipping costs. The exact return shipping cost depends on the shipping company and shipping method chosen by the customer.

If the return is due to an error on our side, such as a damaged or incorrect item being received, the customer is not required to bear the return shipping cost for that reason.

Return labels

Digital return labels can be requested by sending an email to admin@sokaswim.com.

Our customer service team will provide further instructions and, where applicable, the return form or return label details.

How to return your order

To return your order or part of your order, please follow these steps:

1. Send an email to admin@sokaswim.com to register your return.
2. Our customer service team will send you the return form and return instructions.
3. Return the eligible items and pay the return shipping costs where applicable.
4. Once your return has been received and inspected, your refund will be processed within 5 days.

Refunds

Upon receipt and inspection of your return, you will receive a refund within 5 days via the payment method used when placing the order.

Please note that, depending on your bank or payment provider, it may take additional time before the refunded amount appears in your account.

Cancel your order

You have 30 minutes after placing your order to request a cancellation. After this period, we can no longer guarantee that the order can be cancelled, as it may already be processed.

To cancel your order, send an email to admin@sokaswim.com within the first 30 minutes after placing your order.

What to do if you receive a damaged item

If you have received a damaged item, please do not worry. Our customer service team will help you with the return, replacement, or suitable solution.

Contact us as soon as possible at admin@sokaswim.com and include your order details and, where possible, clear photos of the damaged item.

What to do if you receive the wrong item

If you have received an incorrect item, please contact our customer service team for assistance with return shipping and replacement options.

You can reach us at admin@sokaswim.com.

Exchange policy

We do not currently offer a direct exchange service.

If you would like a different size, color, or product, please contact us at admin@sokaswim.com for assistance with your return and to place a new order.

Questions about returns

For further questions about our returns process, please visit our FAQ page or contact us directly at admin@sokaswim.com.

Business details

E-mail: admin@sokaswim.com

Opening hours:
Monday to Friday: 12:00 - 18:00
Saturday and Sunday: 13:00 - 17:00

Estimated response time: 30 minutes - 24 hours